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General Terms and Conditions
The online store located on the website at www.grzechhair.com enables purchases via the Internet.
The store www.grzechhair.com is operated by the company: GrzechHair
Correspondence address:
GrzechHair
ul. Przebendowskich 49A
81-526 Gdynia, Poland
Phone: +48 668 721 852
Email: zamowienia@grzechhair.com
Purchasing from the online store www.grzechhair.com constitutes acceptance of these terms and conditions:
I. Order Placement and Fulfillment Procedure
Orders can be placed by adding a product to the cart and then clicking the "Confirm order with payment obligation" button.
The primary condition for fulfilling an order is the correct completion of contact details, including a valid email address and phone number, where the order can be confirmed.
Orders can be placed 24/7, throughout the year. Orders placed on weekdays after 12:00 PM, on Saturdays, Sundays, and public holidays, will be processed the next business day. The maximum shipping time is up to 7 business days within Europe.
Orders placed for in-person collection will be held for five business days. After this period, the order will be canceled.
In case of circumstances that completely or temporarily prevent the fulfillment of the order, GrzechHair reserves the right to suspend the order and will promptly inform the customer.
Orders with incomplete or incorrect contact details (invalid email or missing phone number) will not be processed.
GrzechHair reserves the right to withhold orders that raise doubts.
GrzechHair issues a receipt for each sale upon request (VAT invoice available).
The company offers shipping but also allows for personal collection of purchased goods.
II. Complaint Policy/Returns
Complaints:
Damage to shipment/incomplete shipment
The contents of the received shipment should be checked immediately upon delivery, in the presence of the courier.
In case of an incomplete order, a report should be filed with the courier, and GrzechHair should be contacted immediately (email: zamowienia@grzechhair.com or phone: +48 668 721 852).
In case of shipment damage, a damage report should be filed with the courier, and GrzechHair should be contacted immediately (email: zamowienia@grzechhair.com or phone: +48 668 721 852). To facilitate the process, please provide photo documentation via email: zamowienia@grzechhair.com.
Product complaints
If the product does not meet your expectations, you should fill out a complaint form and include it with the shipment along with proof of purchase (receipt or invoice), a warranty card (if issued), and the product being complained about.
Complaints without the required documents will not be considered and will automatically receive the status of "UNJUSTIFIED."
The product being returned for complaint must be sent at your own expense to the company’s address:
GrzechHair
ul. Przebendowskich 49A
81-526 Gdynia, Poland
The complaint will be processed within 14 days from the receipt of the complete shipment (with all required documents).
The response regarding the complaint will be sent to the email address provided in the form or given by phone.
Returns:
The customer has the right to return ordered goods within 10 days from the date of receipt of the shipment, without providing reasons, in accordance with the general rules of withdrawal from a distance contract.
If the product does not meet your expectations, you should fill out a return form and include it with the shipment along with proof of purchase (receipt or invoice), a warranty card (if issued), and the product being returned.
Returns without the required documents will not be processed and will automatically receive the status of "UNJUSTIFIED."
The returned product must be sent at your own expense to the company’s address:
GrzechHair
ul. Przebendowskich 49A
81-526 Gdynia, Poland
The return will be processed within 14 days from the receipt of the complete shipment (with all required documents).
The refund will only include the value of the returned product. Shipping costs will not be refunded.
If the product has not been delivered within 14 days from the date of order or notification of shipment, the customer is obliged to report this to clarify the situation within three months from the date of the order. After this period, the product will be considered delivered.
In case of loss of shipment due to third parties, GrzechHair reserves 60 business days to address the situation (submit a complaint, provide a response, etc.).
The response regarding the return will be sent to the email address provided in the form or given by phone.
Since these are personal products, returns of used or damaged items due to improper use will not be accepted. Returns of hair after the removal of protective seals (which serve as a guarantee that the purchased product is new) will also not be accepted.